Users can choose the Herb support chat version that suits them best: either English or another language (with the only difference being the support hours).
The English-language chat for the U.S. region (which needs to be selected in the site settings) is available 24/7, with operators ready to assist at any time. However, the Russian-language version of iHerb support operates on a set schedule, which may not be convenient for all customers.
Alternatively, you can send an email via the online store or the mobile app by navigating to the "Support Service" tab (click the direct link). Scroll down to the section with the "24-hour Help by Email" button. Click it, complete the feedback form, and you’ll receive a response within 24 hours at your email address.